You’ve got mail!

As part of our 2015/16 research focus on the role and impact of technology at work, we’ve spent the past few months exploring the impact of email at work.

Email is part of most people’s lives. But despite its widespread use and popularity, for some individuals and employers, it can be a source of major frustration, anxiety and lost productivity.

To understand more about how email both facilitates and negatively impacts the employee experience, we conducted a survey of c2,000 people across a variety of industries, sectors and job roles in the UK. We found that people’s experience of email is influenced by a range of factors, such as technology, behaviour, demographics, work-life balance and personality.

Explore our findings and recommendations for how you can improve your experience of email.

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